UK: ORDER BEFORE 12PM FOR SAME DAY DISPATCH (Mon-Fri)

Delivery Information

Delivery/Receipt of Goods

Orders can be delivered to your home or workplace, but please state the preferred address at the checkout stage. Deliveries are generally made between 8am and 6pm Monday to Friday (except Bank Holidays) and may require a signature. Please ensure that someone is available to sign for the goods. If no-one is available to sign for the goods the courier will leave a card with details of how to rearrange delivery. If you have not received your goods or received a courier card within 7 working days of the date of dispatch, please contact us by email quoting your Name, Address and Order number. We allow a maximum of 14 working days for you to contact and advise us that your goods have not arrived; if you haven’t contacted us by this time we will accept this as your acknowledgement for receipt of the goods. Please feel free to contact us if you have any questions or problems.

In the unlikely event that your order has a damaged/ missing item(s) from the consignment, you must notify us within 24hrs of the delivery arriving by emailing the details to sales@ouul.co.uk
Should your parcel show signs of damage or tampering on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damage or areas of concern. This will assist in any claims which may occur at a later date.

We take the delivery of your order very seriously and as such as we work very closely with our carriers to ensure the safe delivery of your items. For our Standard UK delivery, we use DPD who offer a 3-5 day service.

Standard Deliveries - UK Mainland

Deliveries to Scotland may take slightly longer than 3 working days due to location


Next Day Delivery - UK Mainland

We are able to offer Next Day (Next day means next working day) Delivery on most orders when you order before 12PM to UK Mainland.

Orders made after 12PM on Thursday may not arrive to you until Monday so please bear this in mind.

Please note, that this service is available to most UK postcodes but unfortunately excludes PO Box addresses and the following postcodes:

BT, GY, IM, JE, KA27-28, PA20-80, PO30-41, TR21-25, ZE, AB30-38, AB44-56, FK17-21, G83, HS, IV, KW, PH17-50    

Next Day Delivery to Scotland may take 2 days due to location 

The company we use for this service is DPD


European Delivery

Location

Cost

Service

Europe Zone 1: Germany, France, Belgium, Luxembourg, Netherlands, Republic Of Ireland, Austria, Spain and Denmark.

£13.50

2-3 Days

Europe Zone 2: Northern Ireland, Scottish Islands, Highlands,
Isle of Man.

£16.00

2-3 Days

Europe Zone 3: Czech Republic, Italy, Slovakia.

£17.99

3-4 Days

Europe Zone 4: Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden.

£22.99

4-5 Days

Europe Zone 5: Bulgaria, Greece, Latvia, Lithuania.

£25.99

4-6 Days

Europe Zone 7: Norway, Iceland.

£60.00

4-6 Days

 

 

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