UK: ORDER BEFORE 12PM FOR SAME DAY DISPATCH (Mon-Fri)

Terms & Conditions

If you have any questions or need any assistance, then please call us on 01932 344074. Opening hours are 8:30am - 5pm Monday to Friday.

 

Ouul Terms and Conditions

As user of this website (“www.ouul.co.uk”) you acknowledge that any use of this website, including any transactions you make are subject to our terms and conditions below.

 

Order Acceptance and Contract

By placing an order on our website (“www.ouul.co.uk”) you are making an offer of purchase and a contract will only be made once your order is accepted by us. Your order is only ‘accepted’ by us when payment is taken from your card.

Any e-mail, on-screen receipt or other acknowledgement of your order is merely to report that your request has been received and does not in any way denote acceptance of your order regardless of any wording on the e-mail or the receipt.  It is your responsibility to make sure that your email address has been correctly spelt.

Non-acceptance of an order may be the result of the product being unavailable, the identification of a pricing or product description error or declined payment authorisation but Ouul reserves the right not to fulfil an order provided that all monies are either returned or not taken.

 

Making a Purchase

Browse the pages of our website and add any items you want to buy into the shopping basket. Once you have finished browsing and are ready to complete your purchase, click on the checkout icon. You will then be guided through the order process by a series of short, simple instructions. You can edit the content of your shopping basket up until the final ‘confirm order’ at the end of the checkout (Step 6).

We endeavour to ensure that the website accurately reflects the stock levels of the company but some products can sell out very quickly, therefore, we cannot guarantee availability regardless of what is shown on the website. We will, of course, make every effort to fulfil your order and if this is not possible we will let you know as soon as possible.

 

Payment

We accept payments by Visa, Visa delta, Visa electron, Maestro, International Maestro, Amex, Debit Master Card and Master card. Should any of the items be out of stock, we will only debit your card for any items we despatch.

All payments/ refunds will be taken/ made in British Pounds (GBP). The exchange rate and any additional fees are set and calculated by your bank/ Credit Card Company. We cannot be held liable for any loss due to currency exchange-rate fluctuations.

If you have any questions or queries please contact our Customer Service team by emailing sales@ouul.co.uk.

 

Delivery/Receipt of Goods

Orders can be delivered to your home or workplace, but please state the preferred address at the checkout stage. Deliveries are generally made between 8am and 6pm Monday to Friday (except Bank Holidays) and may require a signature. Please ensure that someone is available to sign for the goods. If no-one is available to sign for the goods the courier will leave a card with details of how to rearrange delivery. If you have not received your goods or received a courier card within 7 working days of the date of dispatch, please contact us by email quoting your Name, Address and Order I.D. We allow a maximum of 14 working days for you to contact and advise us that your goods have not arrived; if you haven’t contacted us by this time we will accept this as your acknowledgement for receipt of the goods. Please feel free to contact us if you have any questions or problems.

In the unlikely event that your order has a damaged / missing item(s) from the consignment, you must notify us within 24hrs of the delivery arriving by emailing the details to sales@ouul.co.uk
Should your parcel show signs of damage or tampering on receipt from the courier, please make a note of this on the courier’s documents or if possible take photographs of the damage or areas of concern. This will assist in any claims which may occur at a later date.

 

Our Couriers

We rely on the services of third party couriers, and whilst we endeavour to deliver goods as stated there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item.

 

Cancelling an Order

If you wish to cancel an order, you have until 2pm on the same day you made purchase. Please email sales@ouul.co.uk with your name, address contact number and order number. As long as your order has not been dispatched we will make every effort to cancel it immediately and no money will be debited from your card. 

If your order has already been dispatched, you will need to return the goods to us (see instructions below). Unfortunately, we won’t be able to cover your return postage unless goods are proven faulty at time of despatch from us.

 

Returns

If you are unhappy with any product purchased from us you may return it - unused, in its original state with packaging and labels - within 7 working days from you receiving your order. 

Please note: that we are unable to issue refunds for golf equipment that shows evidence of having been used unless it is proven to be faulty. We recommend that items being returned to us are sufficiently protected and are sent via insured, tracked delivery for your own protection, as they are your responsibility until we receive them. Once the received items have been inspected and approved, we will arrange a refund for the eligible items as well as the postage costs only if the product is proven faulty.

Please note: all return postage charges are to be met by the customer, unless returning an item due to a fault. Although all orders are checked prior to dispatch, occasionally we may either send an incorrect item or a fault may be discovered after receipt. We apologise in advance if this happens to you and request your patience and cooperation in helping us to resolve the issue. 

Returns address:

Ouul

Lynx Golf Ltd

Unit 17, Trade City, Avro Way,

Brooklands Business Park

Weybridge

KT13 0YF

 

Faulty Products

Please note that if you have any issues with your goods once they have been delivered, you must notify us within 24 hours of receiving order by e-mailing sales@ouul.co.uk and completing our Returns Form in the 'Returns' tab . We will contact the relevant manufacturer who will inspect the item at their discretion. If the product is deemed to be faulty, the choice of a replacement or a refund will be offered. The product will be returned to you if no fault is apparent.

Please e-mail sales@ouul.co.uk if you have any other questions or are unsure of our Returns Policy.

 

Products

Although we take every step to ensure that all the prices, colours and descriptions entered on our website are accurate representations of the products, we cannot guarantee that every description will be correct or complete. If you feel that a product’s information is either misleading or inaccurate, please email us and we will endeavour to correct it.

Our products are offered subject to availability. If we cannot fulfil any part of your order, we will contact you at the earliest opportunity by phone or by email.

All prices on our website include VAT at the current rate within the UK. We reserve the right to alter any of the details on the website including descriptions, colours, sizes and prices at any time.

 

Complaints

In the unlikely event that you wish to make a complaint, please email us at sales@ouul.co.uk. We will endeavour to respond to any issues or concerns as soon as possible.

 

Account Management/Account Creation

We may collect information about you for 3 reasons:

1. To process your order.

2. To create your user account, storing this information to save you time and effort in future transactions.

3. To, with your consent, bring to your attention special offers or promotions from ourselves. 

Typically, the information we gather from you during account creation includes:

  • Your name
  • Address
  • Phone number
  • E-mail address

We will never collect sensitive information about you without your explicit consent. 

The personal information which we hold will be held securely in accordance with our internal security policy and governing UK law.

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